Personal HelpDesk for Outlook 5.0
Free Trial Version
Publisher Description
An automated issue tracking and helpdesk ticketing system in your Outlook Client. Provides you with all the necessary tools to log, analyze and assist in the resolution of helpdesk issues right in your Outlook. Can automatically process incoming support request emails, enforce service level, set due date and send automated notifications, to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. The inbuilt knowledge base besides acting as an effective knowledge sharing medium, helps in improving the average 'First Call Resolution' timing significantly, as you find resolution to problems quickly. With the asset management and tracking module, you can easily view every problem and incident ever reported on a specific asset. Apart from emails, it can also integrate with fixed phones, Skype or SMS and supports relaying helpdesk response over these communication channels too.
With the Customer Web Service site, end-users can submit new support requests via a web form, check status, or search through the knowledge base for first level support. For evaluating helpdesk performance, you can use the integrated OLAP statistics tool, to display and analyze support cases data in grids, charts and graphs, and extract reports and business intelligence which in-turn can ensures timely decision making for improved service of the helpdesk.
Personal Helpdesk for Outlook helps you to improve your efficiency to enable faster response time and higher productivity; thereby ensuring end-users receive better and timely service.
About Personal HelpDesk for Outlook
Personal HelpDesk for Outlook is a free trial software published in the Helpdesk & Remote PC list of programs, part of Business.
This Helpdesk & Remote PC program is available in English, Dutch, French, German, Norwegian, Spanish. It was last updated on 27 March, 2024. Personal HelpDesk for Outlook is compatible with the following operating systems: Windows.
The company that develops Personal HelpDesk for Outlook is AssistMyTeam. The latest version released by its developer is 5.0. This version was rated by 1 users of our site and has an average rating of 5.0.
The download we have available for Personal HelpDesk for Outlook has a file size of 23.07 MB. Just click the green Download button above to start the downloading process. The program is listed on our website since 2011-08-30 and was downloaded 135 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded software with your antivirus. Your antivirus may detect the Personal HelpDesk for Outlook as malware if the download link is broken.
How to install Personal HelpDesk for Outlook on your Windows device:
- Click on the Download button on our website. This will start the download from the website of the developer.
- Once the Personal HelpDesk for Outlook is downloaded click on it to start the setup process (assuming you are on a desktop computer).
- When the installation is finished you should be able to see and run the program.
